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Poker Room Manager
2 months ago
About Us
Grosvenor Casinos is a leading casino group in the UK, committed to providing a safe and enjoyable experience for our customers. We're on a journey to become the most loved casino group, and we're looking for talented individuals to join our team.
Job Summary
We're seeking a skilled Poker Manager to lead our Poker Room team at our Bury New Road casino in Manchester. As a Poker Manager, you'll be responsible for creating a seamless and enjoyable experience for our customers, working closely with our Customer Services Manager to ensure a smooth transition from admission to gaming.
Key Responsibilities
- Support and manage the team that delivers the gaming experience to our customers, assisting dealers to provide the best game in town.
- Develop relationships with customers to make them feel special and encourage them to participate in gaming activities.
- Focus on creating close links with the Customer Services Manager to ensure a seamless and enjoyable journey for our customers.
- Define the level of efficiency for the Poker Room operations.
Requirements
- Excellent customer service skills and ability to deal with multiple issues, create and implement promotions, and evaluate their success.
- Extensive knowledge of all games operated in the Poker Room.
- Understanding of rules related to Tournament and Cash Game play.
- Experience in leading a team.
What We Offer
- Competitive salary that recognizes your hard work and dedication.
- Fantastic rewards package, including benefits, bonuses, and perks.
- Induction program to familiarize you with our Grosvenor values and culture.
- Opportunity to learn and grow with experienced industry professionals.
- Exciting project work to make a meaningful impact on our business.
- Supportive and nurturing work environment that fosters your growth and success.
About The Rank Group
We're committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.
