Incident Response Manager

2 weeks ago

Skelmersdale, Lancashire, United Kingdom Police ICT Full time

Job Summary

The Police ICT is seeking a highly skilled Cyber Incident Lead to join our team. As a Cyber Incident Lead, you will be responsible for coordinating and reporting cyber security incidents within the National Management Centre (NMC), supporting our customers with incidents at local and national levels.

Key Responsibilities

  • Coordinate and report cyber security incidents within the NMC, supporting customers with incidents at local and national levels.
  • Progress and review customer Cyber Incident Response plans.
  • Deliver Cyber Incident coaching and exercising to customers to improve their Incident Response capabilities.
  • Review and proactively test customers' Cyber Incident Response processes via cyber exercises.
  • Check playbooks/processes have been followed both internally and externally.
  • Continuously improve Incident Management/Response Processes.
  • Ascertain Root Cause Analysis (RCA) activities.
  • Collaborate with the wider NMC teams and external customer/partners where necessary.
  • Create, develop, and facilitate incident exercises for customers – Cyber Incident readiness exercising, as a deliverable into our customers.
  • Arrange, conduct, and facilitate internal Post Incident Reviews.
  • Act as a driver for resolution of any Post Incident Review actions, whether internal or external.
  • Act as a key stakeholder on behalf of the National Management Centre in our customers' Post Incident Reviews.
  • Participate in an on-call rota for engagement out of hours, with a requirement to be on-call no more than one week in every three.

Requirements

  • Experience working in a commercial/public body environment, with a history in incident management.
  • Experience of stakeholder management and influencing skills dealing with complex issues.
  • A genuine enthusiasm and drive to work within Cyber Security, and drive improvement within the team.
  • Motivated and ambitious to work on your own initiative without needed direction.
  • Strong attention to detail.
  • Ability to multi-task, prioritise, and manage time effectively.
  • Excellent interpersonal skills and professional demeanour.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Applications.
  • Ability to convey technical speak into plain English.
  • A proven ability to coach and mentor.
  • Ability to acquire SC and NPPV3 level clearance.

Desirable

  • Experience working in a fast-paced operational security environment.
  • Relevant Security or Incident Management qualification.

Benefits

  • 28 days' annual leave plus bank holidays, rising to 30 days after 5 years of service.
  • Flexible working hours – core hours of 8 to 6, Monday to Friday (37hr week).
  • Employee Assistance Programme (EAP) offering welfare benefits and retail discounts.
  • Excellent pension scheme and life assurance cover.
  • Remote GP, mental health, and physiotherapy appointments via video consultation.
  • Enhanced maternity and paternity pay, along with a flexible return to work.
  • One paid day off per year for volunteering.

Diversity, Equity, and Inclusion

The Police ICT is committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian, and Minority Ethnic (BAME) candidates and people with disabilities.

Working Arrangements

The Police ICT offers hybrid working, allowing employees to work in our modern office environment for in-person collaboration and from home two days a week. Please note that the NMC will be relocating to offices in the Wigan area in Q3 of 2025.

Clearance Requirements

All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with the Police ICT.

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