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Service Delivery Manager
2 months ago
Purely Automotive Recruitment Ltd is seeking a highly skilled Service Manager to lead our team at a main franchised automotive dealer group in Bolton.
About the Role
- Maximize customer satisfaction by delivering exceptional service experiences and ensuring customer contact, issue resolution, and business opportunities identification.
- Oversee department performance and implement improvement plans to drive business growth and efficiency.
- Provide guidance, training, and appraisals to the service team to enhance their skills and knowledge.
- Encourage staff to recognize and pursue business opportunities to increase revenue and customer loyalty.
- Recruit, select, coach, and develop staff to build a high-performing team.
- Ensure compliance with dealer standards and procedures to maintain a high level of service quality.
Requirements
- Experience in a similar role within the Motor trade, with a proven track record of success.
- Ambitious and target-driven leader with excellent communication and interpersonal skills.
- Ability to train, coach, and motivate the team to achieve business objectives.
- Customer-focused with a passion for delivering exceptional service experiences.
- Innovative mindset for driving performance and business growth.
- Full UK driving Licence.
Benefits
- Competitive salary and rewards package, including a company car.
- 22 days holiday plus Bank Holidays.
- Pension scheme.
- Training and career prospects.
About Purely Automotive Recruitment Ltd
Purely Automotive Recruitment Ltd is a leading recruitment agency specializing in the automotive industry. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled Service Manager to join our team.
