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Debt Recovery Specialist

2 months ago

Exeter, Devon, United Kingdom Berry Recruitment Full time
Job Title: Income Recovery Officer

Job Summary: We are seeking a highly motivated and organized Income Recovery Officer to join our team at Berry Recruitment. As an Income Recovery Officer, you will be responsible for effectively managing and recovering sundry debtor invoice balances, ensuring efficient and appropriate debt recovery procedures are followed.

Main Responsibilities:
  • Account Monitoring: Oversee and manage customer accounts in arrears, issuing reminder letters and escalating recovery actions as required.
  • Arrears Recovery: Ensure debt recovery actions are appropriate, proportionate, and in compliance with regulatory requirements and procedures.
  • Customer Financial Assessment: Assess each customer's financial situation and establish sustainable payment plans to clear outstanding debts.
  • Reporting: Generate management reports related to outstanding invoices and arrears analysis.
Person Specification:Qualifications:
  • Essential: Minimum of 5 GCSEs (Grade C or above) including Maths and English.
  • Desirable: Credit Control & Debt Management - QLS Level 3 qualification or equivalent proven experience in debt recovery.
Experience, Knowledge, And Skills:
  • Essential:
    • Experience working in a high-pressure income recovery and customer-focused environment.
    • Knowledge of financial solutions available to customers, including the ability to establish sustainable payment arrangements to maximise council income.
    • Understanding of financial regulations related to customer payments, such as the Direct Debit Guarantee.
    • Strong communication skills to manage frequent inquiries related to income collection from customers, colleagues, members, and third-party representatives.
    • Flexibility to adapt to changing demands in customer service and daily collection tasks.
Special Requirements:
  • Essential:
    • A flexible and reliable team player with a positive and approachable attitude towards both customers and colleagues.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Staffing and Recruiting