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Senior Operations Manager

2 months ago

Leeds, Leeds, United Kingdom Link Group Full time
Job Description

Overview:

The Senior Operations Manager will be responsible for leading the operational performance of Link Group, ensuring that all elements of operational performance are met. This role will be based in the company's office and will require frequent travel to other sites.

The ideal candidate will have significant experience in managing business operations within the financial services industry, including engagement at board level. They will be a strategic thinker with the ability to develop well-considered, robust business strategies.

The Senior Operations Manager will be responsible for driving the continual design and digital enhancement of the Operations model, ensuring cost-effective, high-quality services are delivered to internal and external clients against agreed service standards.

Key Responsibilities:

  • Drive strategic and sustainable operational change across the organisation, including the realisation of associated targeted cost savings and efficiency benefits
  • Build and maintain an engaged, high-performing and commercial Operations team who are held accountable for delivering business plans via high performance leadership, employee engagement practices and role model behaviours
  • Oversee and maintain operational performance to ensure it meets regulatory and client expectations and targets
  • Deliver operational and financial results against associated plans and budgets whilst making high quality decisions that not only advance the business, but enable an increase in margins
  • Ensure a robust governance and oversight model exists to manage and monitor third party vendor relationships, ensuring clear contract ownership and proactive relationship and cost management
  • Proactively identify, manage and mitigate existing and emerging operational risks, ensuring operational business controls are effective and that policies and procedures are clearly defined and adhered to
  • Ensure any incidents or issues are resolved in a timely manner, service improvement initiatives are identified and executed and that there is clear, transparent cost management
  • Actively grow, embed and sustain a high performing, inclusive and collaborative culture across both Operations and the wider business, being a role model for the company's values

Requirements:

  • Significant demonstrable experience of managing business operations within financial services at a senior leadership level, including engagement at board level
  • A proven, strategic thinker with the ability to develop well-considered, robust business strategies
  • Demonstrable experience in developing and implementing operational and business wide strategies in a fast-paced, dynamic environment
  • Knowledge and experience of dealing with a regulated financial environment, a sound understanding of the regulatory regime and previous experience as an SMF3
  • Exceptional people leadership experience, with the ability to set a clear vision, collaborate and motivate others
  • Outstanding verbal and written communication skills with the capability to inspire confidence, motivate and influence others
  • A personal commitment to be a visible role model of the company's behaviours and values, including the development and embedding of a high-performing organisation and culture
  • The energy, enthusiasm and passion for change with the ability to motivate and generate excitement, inspire confidence and make things happen in a collaborative way at different levels throughout the organisation
  • A proven record of building and maintaining strong stakeholder relationships with excellent interpersonal skills, enabling strong relationships with internal and external stakeholders, clients and customers at all levels
  • A confident, natural leader who is motivational, professional, practical by nature, approachable, articulate and comfortable as a hands-on player with a supportive, coaching and mentoring style
  • Demonstrable experience managing operations in a digital environment with an understanding of operational best practice and a key focus on client delivery
  • A proven track record of implementing sustainable cost reductions and operational efficiencies
  • The ability to problem solve, make decisions and analyse complex information to identify key issues and actions and drive resolution