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Retail Operations Supervisor
2 months ago
Company Overview
Frasers Group
At Frasers Group, we are redefining the retail landscape, believing that with great risk comes great reward. We are committed to innovation and transformation within the industry, continuously diversifying our offerings and enhancing our retail spaces. We are proactive and forward-thinking, with no room for complacency.
Seeking Visionary Leaders
To maintain our ambitious trajectory, we are in search of Retail Operations Supervisors / Department Leaders who will honor our legacy while driving our future. We seek individuals who can envision possibilities where others see challenges; those who are open-minded and humble, willing to take calculated risks for the benefit of our organization. Our team is passionate about their roles and areas of expertise, whether in high-end fashion merchandising or sportswear analytics.
Role Overview
The Opportunity
As a Retail Operations Supervisor / Department Leader, you will deliver an outstanding level of personalized service to our clientele, utilizing your extensive product and brand knowledge to inspire and exceed customer expectations. A genuine passion for fashion and a commitment to providing a premier client experience are essential. You will mentor and develop your team, ensuring that brand standards are upheld and all operational responsibilities are fulfilled. This position offers eligibility for both basic and enhanced commission on sales, a retail incentive program, and a generous employee discount on products. Continuous training, coaching, and support will be provided, along with numerous opportunities for career advancement.
Key Responsibilities
- Deliver a premium shopping experience to all customers, showcasing exceptional product knowledge and expertise in beauty.
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales targets.
- Drive and meet individual and team objectives, taking accountability for your sales results and KPIs.
- Exhibit a passion for the industry and stay informed on current trends.
- Proactively enhance your own product knowledge of all beauty items through brand and store resources, educational materials, and training sessions.
- Engage with clients to foster customer loyalty.
- Inform clients about new product lines, offerings, and in-store events.
- Oversee the planning and execution of in-store events in collaboration with the store and brand teams.
- Maintain high standards of visual merchandising by ensuring displays and counters are clean and organized.
- Uphold exceptional personal grooming standards in accordance with company policies.
- Assist with inventory counts and other operational tasks as needed.
- Act as a Brand Ambassador by positively promoting products and the company image at all times.
- Lead by example to support and mentor Beauty Ambassadors.
- Collaborate with the store management team.
- Build strong relationships with brand representatives.
- Contribute as a team player, participating in all activities to achieve store goals.
- Ensure compliance with all company policies and procedures.
- Champion our organizational culture and values.
Candidate Profile
The Ideal Candidate
- Experience in luxury or premium retail at a management level.
- Extensive knowledge and enthusiasm for luxury retail, including the ability to build brand relationships.
- A background in managing a team of managers.
- Proven history of internal advancement and development.
- Ability to perform well under pressure and meet strict deadlines.
- Flexibility to work a schedule that meets the needs of the business.
Personal Attributes
- High energy and enthusiasm.
- Confident, assertive, and personable demeanor.
- Positive attitude with a proactive approach.
- Excellent communication skills.
- Self-motivated to learn and develop skills.
- Resilient and resourceful in challenging situations.
- Natural coaching and leadership abilities.
Additional Benefits
- Opportunities for weekly, monthly, and quarterly commercial bonuses.
- Commission-based bonuses across a diverse range of products.
- Monthly group rewards and recognition programs.
- Participation in the Fearless1000 Incentive Scheme.
- 40% discount on in-store uniforms.
- Bike-to-work scheme.
- 20% discount across all Frasers Group brands.
