Senior Business Operations Manager

6 days ago

Rotherham, Rotherham, United Kingdom Pearson Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Operations Manager to join our team at Pearson. As a key member of our operations team, you will be responsible for the overall management, development, and continuous improvement of processes related to the resourcing and recruitment of Associates for the TOpS project.

Key Responsibilities
  • Ensure costs, timescales, and resources are managed effectively throughout the TOpS project.
  • Effectively manage issues and risks by taking responsibility and appropriate action where these deviate from agreed tolerance, and put control measures in place to minimize risk to delivery.
  • Provide project management expertise to support the successful implementation and delivery of the TOpS project.
  • Play an active role in contributing to improvements of business activities in supporting the delivery of process innovations arising through corporate plans or regulatory changes.
  • Direct line management responsibility for Team Leaders across Recruitment and Relations & Development teams, including all aspects of performance management where required.
  • Facilitate succession planning across both teams, coaching team members, and actively supporting staff development where required.
  • Work closely with key stakeholders to understand business needs for recruitment and to develop and implement a recruitment strategy for the team.
  • Attract large volumes of suitably qualified candidates, building a pipeline of Associates to complete the TOpS project.
  • Oversee the management of a high-volume processing operation.
  • Protect the business from litigation by ensuring recruitment processes conform to all data protection and employment laws while meeting all deliverables provided by STA.
  • Ensure all activities are carried out in line with related business calendars and adhere to relevant SLAs.
  • Deliver against and provide timely and accurate reporting for performance and financial targets.
  • Deliver key operational activities while taking a strategic view to improve business processes.
  • Manage complex and sensitive issues relating to conduct and performance.
  • Prioritize own workload to meet the needs of the business in a changing environment and work under pressure to tight deadlines.
  • Resolve operational problems as they arise with an expedient, quality-focused, and solutions-oriented approach.
  • Quality emphasis and attention to detail.
  • Understanding of the educational landscape and the regulatory requirements relating to the delivery and assessment of qualifications.
  • Ability to be flexible and remain effective as the environment, task, or people change.
  • Experience managing a team or project and all aspects of performance management.
  • Experience of taking a strategic view and implementing significant business improvement processes.
  • Experience related to the implementation of procedures and contingencies.
Requirements
  • Awareness of Pearson's business and general education issues.
  • Intermediate MS Word and MS Excel.
  • Use of databases.
About Pearson

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

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