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Payment Operations Specialist
2 months ago
Allica Bank is a leading financial institution that specializes in providing innovative banking solutions to established Small and Medium-sized Enterprises (SMEs). Our mission is to empower SMEs to achieve their full potential by offering tailored financial services that meet their unique needs.
Our Team
We are a dynamic and fast-paced team that is passionate about delivering exceptional customer service. Our team members are highly skilled and experienced professionals who are dedicated to providing seamless financial transactions and exceptional customer experiences.
Job Summary
We are seeking a highly motivated and detail-oriented Payment Operations Specialist to join our team. As a Payment Operations Specialist, you will be responsible for ensuring the smooth and efficient processing of inbound and outbound payments. You will work closely with our customers, internal teams, and external partners to resolve payment queries and provide exceptional customer service.
Key Responsibilities
- Process inbound and outbound payments in a timely and accurate manner
- Respond to payment queries and resolve issues in a professional and courteous manner
- Collaborate with internal teams and external partners to ensure seamless payment processing
- Identify areas for process improvement and implement changes to enhance payment processing efficiency
- Ensure compliance with financial regulations and industry standards
Requirements
- Previous experience in payment operations or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and accuracy
- Knowledge of financial regulations and industry standards
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible working arrangements
- A comprehensive training program
