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Client Relationship Manager

2 months ago

Birmingham, Birmingham, United Kingdom Blue Legal Full time
Job Description

A leading national law firm is seeking a Client Relationship Manager to join their team, based in the UK. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client care programme, working closely with client-facing teams to set and achieve objectives.

Key Responsibilities:

  • Act as the account manager for a selected group of key client care accounts.
  • Maintain client service tools for each client, liaising with the client service team.
  • Take lead on calls, identifying arising actions and seeing them through to completion.
  • Identify opportunities to cross-sell across departments, firm-wide.
  • Involvement in client listening activities, to gather feedback and ensure follow-up.
  • Attend client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
  • Conduct quarterly financial analysis of key client accounts and advise fee earners.
  • Monitor client investment for key accounts to ensure ROI.
  • Collaborate with the wider Business Development team to develop compelling tenders for panel appointments for key clients.

Requirements:

  • Previous experience working within a legal or professional services environment.
  • Proven client relationship and business development experience is required.
  • Able to build relationships with fee earners across offices and with the wider Marketing team.

Company Overview:

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work. We specialize in providing top talent to leading law firms and professional services organizations.