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Retail Team Leader
1 month ago
We are seeking a highly motivated and experienced Charity Shop Manager to join our team at PDSA. As a Charity Shop Manager, you will be responsible for leading a team of colleagues and volunteers to achieve sales targets and provide an excellent customer experience.
Key Responsibilities- Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
- Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things
- Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn't
- Be passionate about PDSA as a charity and raise awareness of what we do with every customer
We are looking for a passionate retailer with great leadership and mentoring skills. You will have a proven track record of delivering objectives and profit targets, know what constitutes great customer service and want to instil your passion and abilities in your retail team. You will be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.
About the BenefitsWe offer a wide range of benefits including flexible working options, 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year, an additional Wellbeing Day to take whenever you like to help recharge your batteries, and a generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.
We are committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
