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Enterprise Maintenance Partner Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Partner Manager to join our dynamic and busy Services Partnering Team within our Commercial & Delivery Assurance Division. The successful individual will be responsible for delivering Partner Management, Business Management, Commercial and Program management with our key partners within the Managed and Professional Services businesses across our International business.
Key Responsibilities
- To work closely with Sales, Service Management and Solution Design teams to develop Partner Service outcomes, by building strong partner relationships, managing commercial aspects of the solution, contract and Service Level Agreement (SLA) management.
- To develop, retain and grow a partner ecosystem that supports our sales and service management teams to win, renew and innovate on our customer commitments.
- To commercially manage the partner ecosystem, driving competitive advantage for our business and providing our customers with long-term value.
- To understand and drive the service catalogue across both business and service lines that enables us to drive partner outcomes across the scope of the business, both domestically and internationally.
- To provide regular measurement and monitoring to ensure commercial and contractual risks are mitigated and managed.
- To drive our partner ecosystem to deliver Continual Service Improvement, balancing costs and quality appropriate to the service and customer requirement.
- To manage, develop and coach a team of staff and implement performance management solutions where required.
- To develop and motivate the team to ensure the delivery of function and business targets.
Requirements
- Experience of managing a partner or partner ecosystem for commercial and contractual purposes across International business.
- Experience of working in an international business with multiple service lines.
- Proven experience of delivering high standards of customer service.
- Excellent commercial management skills, with a proven track record.
About Us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
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