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Product Manager
2 months ago
Job Type: Contract
Location: Brighton, UK
Experience: 8 years
Number of Positions: 1
- Support the implementation and ongoing optimization of digital travel platforms and capabilities into new and existing markets and partnerships from envisioning through implementation.
- Act as Product Owner, providing scrum teams with user-centered agile specifications (user stories) and acceptance criteria, maintaining the product backlog, and facilitating the requirements elaboration of epics, features, and user stories.
- In partnership with tech teams and/or external vendors, lead the project through our team's agile development process, support the User Acceptance testing, tagging, validation, and overall project delivery.
- Identify, recommend, and drive through insight-driven short-term initiatives that enhance the performance of the department's KPIs/OKRs alongside longer-term projects.
- Track progress against key milestones and take corrective action where necessary.
- Manage specific local market configurations where necessary.
- Partner with design agencies to craft and deliver creative assets.
- Act on information/recommendations provided from regular customer insight and operational bug/issue reports.
- Support the management of third-party relationships, including TLM activities, contract maintenance, and capability/technical integrations.
- Marketplace analysis and customer insight is key, analyzing qualitative and quantitative research of customer characteristics, behaviors, and opinions is key to representing both business and customer needs.
- Be aware of all compliance standards affecting digital, including but not limited to, Disability Discrimination Act, Distance Selling, Advertising Standards, Trading Standards, European Consumer Rights legislation, EU e-privacy directive (cookie law), EC Air Services Regulation, Data Protection Act, and internal regulations, while working with legal and compliance teams to ensure adherence globally for any new product initiative.
- Possess a passion for digital with a strong preference for the travel space.
- Naturally adapt a customer-first mindset with a passion for the customer experience.
- Ability to manage and prioritize multiple activities, workloads, and objectives.
- Must be able to develop and maintain collaborative relationships with various business units and technology partners.
- Experience of effectively coordinating activity across geographically/culturally diverse teams, both in-house and with third-party development/agency partners.
- Highly organized and ability to perform well in high-pressure situations.
- Strong communication skills and experience storytelling with the ability to communicate complex technical issues and topics both written and verbal to multiple audiences, including leadership and key partner executives.
- Product development project management and personal time management skills ensuring that work is produced to agreed deadlines and high standards in a B2C environment or Direct Channels Environment.
- Experience with Amex compliance processes desirable.
- Experience in Agile delivery methodology desirable.
- Flexible 'can-do' attitude and desire to work in a fast-paced and dynamic team environment on several initiatives simultaneously.
- Works well as part of a team but has the ability to manage and prioritize own work and be autonomous.
- Strong analytical skills able to draw conclusions from data management information and trends alongside analysis of business processes and stakeholder requirements.
- Working knowledge of travel reservations systems desirable.
- Strong technical aptitude.
