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Payment Operations Coordinator

2 months ago

Winchester, Hampshire, United Kingdom Connect2Hampshire Full time

About the Role:

We are seeking a skilled Payment Operations Coordinator to join our team at Connect2Hampshire. As a Payment Operations Coordinator, you will be responsible for providing front-line support to customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Manage customer relationships to ensure they are dealt with courteously, promptly, and sensitively
  • Work effectively with other team members to deliver accurate and helpful responses to customer queries
  • Provide guidance and assistance to newer team members as needed

Requirements:

  • Excellent attention to detail
  • Ability to work independently
  • Computer literacy
  • Experience in call centre or customer contact work (desired but not essential)

What We Offer:

  • Full training provided
  • Hybrid working arrangement

About Us:

Connect2Hampshire is a managed service agency owned by Hampshire County Council, providing temporary, contract, and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.