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Restaurant Operations Manager

2 months ago

Egham, Surrey, United Kingdom Arora Hotels Limited Full time
About Us

Fairmont Windsor Park is a luxurious retreat nestled in 40 acres of English countryside, blending heritage with modern elegance. Our five-star hotel features 251 luxurious bedrooms and suites, accompanied by 7 restaurants and bars offering an unparalleled dining experience. The spa and wellness facilities are inspired by nature, and the hotel boasts state-of-the-art conference facilities.

Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to oversee the daily operations of our luxury hotel's restaurant. As a key member of our hospitality team, you will be responsible for ensuring exceptional service, exceeding guest expectations, and driving business growth.

Key Responsibilities
  • Restaurant Operations: Oversee the daily operations of the restaurant, ensuring seamless service delivery and exceeding guest expectations.
  • Team Leadership: Lead by example, fostering a positive team dynamic, and promoting a culture of excellence.
  • Performance Monitoring: Analyze guest feedback and financial results, identifying areas for improvement and implementing corrective action.
  • Marketing and Promotions: Plan and execute marketing campaigns and promotions to attract and retain guests.
  • Staffing and Scheduling: Manage staffing levels according to business demands, ensuring adequate coverage and minimizing waste.
  • Guest Relations: Address guest concerns promptly, attentively, and efficiently, ensuring a positive experience.
  • Team Development: Coach, train, and support the team to provide consistently high standards, driving continuous improvement.
Requirements
  • Passion for Hospitality: A true passion for delivering exceptional service and exceeding guest expectations.
  • Leadership Skills: Proven ability to lead and motivate a team, driving business growth and excellence.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement corrective action.
  • Food and Beverage Knowledge: Good working knowledge of food and beverages, with the ability to make informed decisions.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Holiday Entitlement: 28 days holiday, with enhanced entitlement after 5 years of service.
  • Benefits Package: A comprehensive benefits package, including free meals on duty, complimentary parking, and discounts on hotel services.
  • Career Development: Opportunities for career growth and development, with a focus on excellence and continuous improvement.