Financial Support Expert

6 days ago


Wolverhampton, Wolverhampton, United Kingdom Davies Talent Solutions Full time £170

Job Title: Collections Specialist

Job Summary:

Davies Talent Solutions is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for providing financial support to customers experiencing mortgage arrears or repayment challenges.

Key Responsibilities:

  • Effectively undertake all aspects of providing financial support in terms of the end-to-end arrears management journey.
  • Discuss with customers how and why their account is in arrears, identifying root causes and future barriers so that you come to tailored arrangements.
  • Identify and process caseloads effectively.
  • Utilize all tools at your disposal to make contact with customers.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes.

Requirements:

  • Previous experience of providing support to customers experiencing mortgage arrears or repayment challenges is essential.
  • Previous experience of undertaking complex financial support, litigation, and receivership activities is essential.
  • Previous experience of providing bespoke support to vulnerable customers is essential.

What We Offer:

  • A competitive rate of £170 per day.
  • A 6-month contract with the possibility of extension.
  • 4 weeks of on-site training followed by a hybrid working arrangement.

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