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Head of IT Service Integration and Management

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: Head of IT Service Integration and Management

At Hays Specialist Recruitment Limited, we are seeking an experienced professional to fill the role of Head of IT Service Integration and Management. This position is a critical component of our organization, and we are looking for a skilled individual to lead our IT service integration and management efforts.

Key Responsibilities:
  • Strategic Leadership: Develop and implement the IT service integration and management strategy, aligning it with our organizational goals and fostering a culture of service quality and innovation.
  • Team Management: Lead, mentor, and manage the IT service integration and management team, promoting professional development and a collaborative environment.
  • Stakeholder Engagement & Relationship Management: Collaborate with stakeholders to ensure alignment on service delivery and manage escalations and strategic discussions.
  • Service Integration and Delivery: Oversee the integration of services from multiple providers, ensuring seamless delivery and maintaining up-to-date service catalogues.
  • Performance Management & Continuous Improvement: Define and track KPIs and SLAs, lead performance reviews, and foster continuous improvement.
  • Risk Management & Compliance: Identify and mitigate risks, ensure compliance with policies and regulations, and update risk management plans.
  • Budget Management & Resource Allocation: Develop and manage the IT service integration and management budget, optimise spending, and allocate resources effectively.
  • Technology & Process Innovation: Implement tools and technologies to support IT service integration and management processes, stay current with industry trends, and drive process automation and service delivery efficiency.
Requirements:
  • Extensive experience in IT service management, with a proven track record in leadership roles overseeing multiple service providers.
  • Deep understanding of Service Integration and Management principles, frameworks, and best practices.
  • Proficiency in ITIL, DevOps, and Agile methodologies, along with experience using leading ITSM toolsets.
  • Demonstrated ability to lead and inspire cross-functional teams and effectively manage stakeholder relationships.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a commitment to continuous improvement.
  • Experience of managing budgets and conducting financial analysis.
What We Offer:
  • 3-6 Month Contract (possibility of extension)
  • £ per day rate Outside IR35 (via Limited Company)
  • The ability to work remotely from home - UK work eligibility still applies.