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Export Customer Service Support Specialist

2 months ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Burton Commercial Full time
About the Role

Pertemps Burton Commercial is seeking a highly skilled and detail-oriented Export Customer Service Support to join our team. As a key member of our global manufacturer's customer service team, you will be responsible for handling and recording of orders and international shipments.

Key Responsibilities
  • Process and manage international orders, ensuring timely and accurate delivery.
  • Communicate effectively with customers, logistics providers, and internal stakeholders to resolve queries and issues.
  • Organize and follow up on international shipments, ensuring compliance with distributor agreements.
  • Proactively manage international business-related queries from around the world, providing timely and effective solutions.
  • Collaborate with the warehouse team to ensure efficient order processing and shipping.
  • Ensure accurate and timely communication of order requirements to customers and logistics providers.
  • Coordinate with customers and logistics to provide cost-effective and timely dispatch of shipments.
  • Verify order compliance with distributor agreements and issue shipping documentation as required.
  • Manage customer credits and maintain accurate records.
  • Perform routine maintenance on our ERP system to ensure seamless operations.
  • Investigate and resolve quality complaints in a timely and professional manner.
  • Archive customer service documentation for audit purposes.
  • Provide support to the sales team on various requests and inquiries.
Requirements
  • Meticulous and detail-oriented approach to work.
  • Excellent understanding of IT systems and user skills.
  • Empathetic, patient, and clear communication skills.
  • Accountable and takes responsibility for tasks and projects.
  • Previous customer service experience in the manufacturing industry.
  • English proficiency and knowledge of international trade.
  • High level of international customer service skills.