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UAS Operations Administrator

2 months ago

Manchester, United Kingdom AQA Full time
Job Description

About the Role

AQA is seeking a highly organized and detail-oriented UAS Operations Administrator to join our team. As a key member of our UAS team, you will play a vital role in supporting customers to join and participate in the Unit Award Scheme.

Key Responsibilities

  • Provide administrative support for the registration process, ensuring accuracy and efficiency in processing new customer registrations.
  • Manage and maintain accurate customer records on CRM, events, and claims processing systems.
  • Proactively handle first-line internal and external customer queries, using effective communication channels and escalating where necessary.
  • Prepare and organize monthly online training sessions, including liaison with customers and the online training provider.
  • Support the unit validation process, including second checks of units received by customers each month.
  • Gather data for monthly reports to monitor performance against UAS targets.
  • Deliver strong IT proficiency in a range of reporting, data processing, and analysis tools.
  • Build exceptional relationships with internal and external customers to deliver a best-in-class service.

Requirements

  • Ability to put customers at the forefront of every interaction.
  • Proficiency in CRM and other IT systems, with a focus on maintaining accurate and up-to-date databases.
  • Results-focused mindset with a 'step up' approach to deliver at pace and with accuracy.
  • Ability to work independently and as part of a team to carry out administrative duties.
  • Strong organizational and prioritization skills to manage a busy workload.

Working for AQA

AQA is a leading education charity that provides qualifications and assessments to schools and colleges. We are committed to delivering high-quality services to our customers and are seeking a dedicated and detail-oriented individual to join our team.