Scheme Coordinator

4 weeks ago


Halifax, Calderdale, United Kingdom Stonewater Full time

About the Role

Threadneedle Court is a retirement living scheme that requires a dedicated and organized individual to assist with the day-to-day operational management of the independent living scheme. As a Scheme Coordinator, you will work closely with the Delivery Manager to deliver an on-site housing management service that supports residents to lead independent lives in a safe environment.

Key Responsibilities

  • Assist with health and safety, fire safety, and warden call system checks to ensure compliance and high service standards.
  • Identify and manage risk, including safeguarding, and take accountability for ensuring appropriate actions are taken and controls are in place.
  • Work collaboratively with customers, colleagues, and contractors to deliver excellent customer service and resolve customer feedback and complaints.
  • Develop and maintain accurate records and reports to ensure effective service delivery.

Requirements

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills, including Microsoft Office applications, and a willingness to learn in-house systems.
  • Excellent record-keeping skills and a motivated, committed self-starter with strong organizational skills.
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and contractors.

What We Offer

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.


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