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Retail Operations Manager

2 months ago

London, Greater London, United Kingdom Embassy L Full time

About Embassy London

Embassy London is a unique fashion retailer that prides itself on leading fashion trends rather than following them. Our company philosophy is to 'Step out of line' and provide our customers with an exceptional shopping experience.

The Role

We are seeking an experienced Assistant Manager to join our team at our Greenwich store. As a brand ambassador, you will be the first point of contact for our customers, ensuring an outstanding service and shopping experience. Your role will involve training and merchandising, as well as taking a proactive approach to anticipating and preventing any barriers to deliver a seamless customer experience.

Key Responsibilities

  • Provide exceptional customer service and ensure a positive shopping experience for every customer
  • Act as a brand ambassador, promoting Embassy London's values and philosophy
  • Train and develop team members to ensure they have the skills and knowledge to provide excellent customer service
  • Merchandise and maintain the store's visual display to ensure a visually appealing and engaging shopping environment
  • Take a proactive approach to anticipating and preventing any barriers to deliver a seamless customer experience
  • Assist with staff scheduling, handling staff issues, and authorizing vacation, annual and sick leave
  • Evaluate employee performance and provide training and guidance as needed
  • Work on the shop floor, filling in for absent employees and assisting teams as needed to successfully complete projects
  • Ensure that employees follow company policies, as well as health and safety regulations
  • Initiate and drive marketing efforts and inform clients and employees about promotions
  • Apply knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions
  • Be committed to meeting KPI's including sales, quality, and productivity targets; playing a key role in helping the department to achieve its overall goals
  • Work with your colleagues and internal departments to continuously strive to improve service

Requirements

  • Previous manager experience in a retail or hospitality environment
  • Excellent written and verbal communication skills
  • Excellent keyboard and written skills with precise grammar and spelling
  • A confident and proactive approach to work with a 'can-do attitude'
  • Excellent eye for detail and good organizational skills
  • The ability to work in a team
  • Proficient computer skills
  • Flexibility to work shifts, including weekends and arranging or filling in for your team should sickness occur
  • Capable of multitasking, especially during busy periods
  • Copes well under pressure

Benefits

  • Company pension
  • Employee discount
  • On-site parking