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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.
Key Responsibilities- Provide personalized support to customers through various channels, including in-branch, phone, and online.
- Assist customers with transactions, product applications, and other banking services.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a deep understanding of our products and services to effectively meet customer needs.
- Contribute to a positive and inclusive branch culture that prioritizes customer satisfaction and employee well-being.
As a Customer Representative at Nationwide Building Society, you can expect a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:
- A personal pension scheme with employer contributions.
- Up to 2 days of paid volunteering per year.
- 25 days of annual leave, pro rata.
- Life assurance worth 8x your salary.
- Access to an annual performance-related bonus.
- Opportunities for career progression and professional growth.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A customer-focused mindset and a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and familiarity with digital tools.
- A willingness to learn and develop your skills and knowledge.
We're looking for individuals who share our values and are passionate about delivering exceptional customer service. If you're a team player with a customer-centric approach, we encourage you to apply for this exciting opportunity.
