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HVAC Service Desk Support Specialist
2 months ago
Bennett and Game Recruitment LTD is seeking a skilled Service Desk Administrator to join their team in the HVAC industry. The ideal candidate will have experience in the HVAC and FM industry, with a background in scheduling, customer service, and administration.
Key Responsibilities- Schedule PPM visits for the HVAC Engineering division
- Answer inbound calls from clients and respond to their queries and service requests
- Raise and schedule jobs, arrange engineers and subcontractors to attend works
- Manage KPIs and ensure efficient service delivery
- Raise purchase orders and maintain accurate records
- Experience in the HVAC and FM industry
- Previous role held as Service Coordinator/Helpdesk or similar
- Highly adept in handling inbound calls and customer queries
- Proficient in CAFM systems, Microsoft Office, and administration responsibilities
- Ability to work in a fast-paced environment and meet deadlines
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
