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Contract Manager
2 months ago
We are seeking an experienced Contract Manager to lead our team at Dalkia UK. As a key member of our organization, you will be responsible for managing and developing a defined contract, ensuring operational commitments are met and exceeded.
Key Responsibilities- Provide leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded.
- Establish, develop, and maintain an effective partnership and working relationship with the Customer and any associated customers.
- Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI's/ targets (i.e. working capital, P&L, Costs).
- Lead, manage, and support a no-compromise approach to Health & Safety.
- Manage the business to ensure all necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost-effectively, and without disruption.
- Manage and control the attendance and work output of all directly employed staff.
- Support with the management of specialist sub-contractors.
- Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that Dalkia UK's margin expectations are achieved.
- Develop a relationship with the internal project department in order to deliver high-value projects throughout the life of the contract.
- Experience of developing and maintaining a collaborative relationship with clients with demonstrable mutual benefits.
- Experience of managing/supervising direct and subcontracted engineers.
- Experience of managing engineering and/or hard FM delivery.
- Good knowledge of compliance requirements across all areas of service delivery.
- Excellent communication skills with high levels of numeracy and literacy.
- Experience of delivering high levels of customer service.
- Identification and delivery of contract growth.
- Commercial experience including managing delivery against KPIs/SLAs.
- Identification and implementation of efficiency/effectiveness initiatives.
- Experience mobilisation or transforming service delivery.
- Formal health and safety qualification (IOSH Managing Safely or NEBOSH).
- Full induction, training, and uniform.
- 25 days holiday.
- Holiday purchase scheme.
- Birthday holiday.
- Health care.
- Pension.
- Enhanced maternity and paternity pay.
This role is subject to an Enhanced DBS check, the cost of which will be funded by the Company. Applicants who are shortlisted will be required to complete an application form prior to interview.
We're committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.
