Service Advisor

2 months ago


Rochford, United Kingdom HCP INTERNATIONAL Full time

We are seeking a highly skilled and customer-focused Service Advisor to join our team at HCP International. As a key member of our dealership, you will be responsible for providing exceptional service to our customers and ensuring their vehicle service experience is nothing short of outstanding.

Key Responsibilities:

  • Greet and Assist Customers: Provide a warm and welcoming experience for our customers, ensuring their needs are met and exceeded.
  • Manage Service Bookings: Coordinate with our workshop team to ensure seamless service delivery and timely completion of work.
  • Keep Customers Informed: Regularly update customers on the status of their vehicle service, ensuring they are informed and satisfied throughout the process.
  • Upsell Services and Products: Identify opportunities to offer additional services and products to our customers, driving revenue growth and customer satisfaction.
  • Maintain a Clean and Organized Workspace: Ensure our service area is clean, organized, and well-maintained, reflecting positively on our dealership and HCP International.

Requirements:

  • Previous Service Advisor Experience: A proven track record of success in a Service Advisor role, with a strong understanding of the automotive industry.
  • Full UK Driving Licence: A valid full UK driving licence is essential for this role.
  • Strong Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.

The Package:

  • Competitive Salary: A competitive salary of £28,000 + OTE up to £35,200.
  • Manufacturer Training and Career Development: Opportunities for training and development with leading manufacturers, driving your career forward.
  • Flexible Working Hours: A Monday to Friday schedule, with a 1-hour lunch break and 1 in 3 Saturdays, 8:30 AM - 1:00 PM.

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