Technical Service Specialist

4 weeks ago

Melksham, Wiltshire, United Kingdom Avon Rubber Full time
Job Summary

Avon Protection is seeking a highly skilled Technical Service Specialist to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer service and support to our customers across the EMEA/APAC region.

Key Responsibilities

• Deliver and develop content for 'Train the Trainer' courses to support Level I, II, and II+ training in the field.
• Provide technical service and support in the field for customers experiencing warranty or maintenance issues with their products.
• Support Avon Protection's HPW internal service centre in achieving and maintaining best in class service practices around Helmet, Thermal Imaging, and Respiratory product lines.
• Clean, maintain, and test T&E (Trial and Evaluation) and training equipment to provide support for EMEA/APAC region.
• Capture customer feedback and relay to relevant internal parties.
• Liaise with the Customer Service Commercial Specialist to ensure compliance of exported goods and technical information.

Requirements

• Minimum of 5 years' experience with safety/health, first responder, industrial or military products; RPE preferred, Thermal Imaging, SCUBA/Rebreather also considered.
• Excellent communication, teamwork, and time management skills.
• Demonstrated presentation creation ability.
• Demonstrated ability to deliver technical training and train others to do so.
• Demonstrated ability to interact directly with customers to quickly de-escalate and resolve concerns.
• Demonstrated experience servicing and maintaining equipment.
• Ability to work with and influence cross-functional teams including technical service, training, engineering, manufacturing, regulatory, product management, sales, and marketing.

Desirable

• Military, CBRN or First Responder background beneficial.
• Experience with respiratory protection or related products in a technical capacity.
• Business systems experience (Sage X3, Zendesk).

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