Technical Support Analyst

3 weeks ago


Andover, Hampshire, United Kingdom Judge Recruitment Full time

We are excited to present a fantastic opportunity for a Technical Support Analyst to become part of a thriving organization.

Compensation: Competitive salary range of £35,000 - £40,000, along with the potential for a bonus of up to 20%.

Work Arrangement: This role offers a hybrid working model, requiring 2-3 days in the office.

Our client is in search of a proactive and motivated Technical Support Analyst who can effectively manage their responsibilities and contribute positively to the team.

Essential Skills and Experience:

  • Minimum of 3 years in a technical support capacity.
  • Proficient in various operating systems, hardware, and network infrastructures.
  • Experience with Office 365 and its administration.
  • Familiarity with SharePoint.
  • Knowledge of Windows Server versions 2019 and 2022.
  • Desirable but not mandatory: familiarity with SQL, PowerBI, or Microsoft Azure.

The organization employs an external IT service model, thus the Technical Support Analyst should be adept at prioritizing internal requests while managing external ticketing systems.

Key Responsibilities:

  • Oversee the ticketing process between internal users and third-party IT support.
  • Install and set up software, hardware, networks, and peripheral devices.
  • Diagnose and resolve software and hardware issues promptly and effectively.
  • Guide internal and external users in troubleshooting technical challenges.
  • Maintain and document technical support procedures and reports.
  • Assist in the deployment of new solutions or applications.
  • Create user accounts and help with password or login issues.
  • Support the IT Manager with various projects as needed.

If you possess the necessary experience and skills as a Technical Support Analyst and are interested in joining a reputable organization, we encourage you to consider this opportunity.

*By applying for this position, you agree to the sharing of your personal data with the designated employer and for your information to be retained by Judge Recruitment for the duration necessary to process your application. Please refer to our Privacy Notice on our website for further details.



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