Military & Senior Customer Support Specialist
2 weeks ago
About the Opportunity:
We are the internal recruitment partner for a leading supplier and manufacturer of marine safety products, a company that values innovation and customer satisfaction.
Due to internal promotion, we have an exciting opportunity for a Military and Senior Customer Support Specialist to join our team based in a dynamic and fast-paced environment.
As the Military and Senior Customer Support Specialist, you will be responsible for providing senior-level support to the Customer Operations Manager, supporting with ad-hoc tasks and acting as a senior escalation point as and when required.
A key focus of this role will be providing a high level of service to internal customers and working cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction are always met.
This position requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment.
Requirements:
- Previous experience in military support or a related industry would be beneficial to this role.
- Experience of working in a customer-focused and deadline-driven environment.
- A logical and proactive approach to problem-solving.
- Excellent communication skills, written and verbally.
- Ability to work in a fast-paced environment while maintaining a strong attention to detail.
- Good IT skills with experience of Microsoft Office, including Microsoft Dynamics or an alternative CRM system.
- Experience in using Microsoft Excel (pivot tables, V-lookups & formulas).
- Ability to work well within a team and independently.
- Previous experience of deputising for a senior manager would be highly desirable.
- Ability to work in a team environment and contribute to the success of the company.
Benefits:
- A highly competitive salary dependent on skills, knowledge, and experience.
- Working Hours: Monday – Thursday 9am – 5:15pm, Friday 9am – 2:45pm.
- 25 days annual leave plus bank holidays.
- Pension Scheme.
- Long service awards.
- Paternity pay.
- Enhanced sick pay after probationary period.
- Whirlpool appliance discount.
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Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:We are a leading recruitment partner for a global supplier and manufacturer of marine safety products, seeking a highly skilled Military and Senior Customer Support Specialist to join our team at Vero HR Ltd.As a Military and Senior Customer Support Specialist, you will provide senior-level support to our Customer Operations Manager,...
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Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:We are a leading recruitment partner for a global supplier and manufacturer of marine safety products, seeking a highly skilled Military and Senior Customer Support Specialist to join our team at Vero HR Ltd.As a Military and Senior Customer Support Specialist, you will provide senior-level support to our Customer Operations Manager,...
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Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:We are a leading recruitment partner for a global supplier and manufacturer of marine safety products, seeking a highly skilled Military and Senior Customer Support Specialist to join our team at Vero HR Ltd.As a Military and Senior Customer Support Specialist, you will provide senior-level support to our Customer Operations Manager,...
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