Senior IT Support Specialist
1 week ago
**Job Summary**
We are seeking a highly skilled Senior IT Support Analyst to join our Technology team at Michael Page Technology. As a key member of our team, you will be responsible for providing exceptional IT support to our clients in the Industrial/Manufacturing industry.
**Key Responsibilities**
- Provide business-as-usual (BAU) IT support to ensure a high level of customer service and support is provided at all times.
- Log, respond to, and update IT Service Desk requests, ensuring response and resolution in-line with Service Level Agreements (SLAs).
- Offer support to users via various channels, including remote sessions and in-person meetings.
- Liaise with internal staff, stakeholders, third-party vendors, and suppliers.
- Evaluate and escalate problems as necessary to management or third-party suppliers.
**Requirements**
- Excellent communication skills, both written and verbal.
- A confident, clear, and professional telephone manner.
- A positive, enthusiastic, and proactive approach.
- A hybrid work environment, allowing a blend of office and remote work.
- Opportunities for career growth and development.
- A supportive and collaborative company culture.
**About Us**
Our client is a leading player in the Industrial/Manufacturing industry, employing over 2000 people. They are known for their innovative and reliable products and commitment to quality.
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