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**Associate Director
2 months ago
This role will involve working to support the Directors with management of the wider Facilities Management & Property team, ensuring efficient service delivery.
The successful candidate will be responsible for integrating with other areas of the business in terms of business development, fee management & management of their own portfolio of sites.
Key responsibilities include:
- Directly managing a building management team across a number of buildings, including regular site visits, monthly 1-2-1s, annual appraisals, and general support of FM delivery across the buildings.
- Supporting the FM /BM Team in the management of and ongoing monitoring of all Hard and Soft services delivered on site(s) to ensure effective performance delivery.
- Ensuring FM/BM Team undertake regular contract meetings with suppliers, including a formal assessment of performance, competence, and compliance through a performance management system (KPIs) focusing on the performance of the regional team.
- Overseeing the performance management of group contracts.
- Following up on any performance management issues, as identified within the monthly KPIs and one-to-ones.
- Overseeing the management of procurement and placement of goods and services in line with the departmental procedures using purchase orders and contracts as appropriate.
- Ensuring that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures.
- Assisting the Management Surveyors/Partners in the production and ongoing management of Service Charge budgets for all sites.
- Supporting the wider FM team to ensure OHSAS45001 objectives for health and safety management and performance are met.
- Assisting with the implementation of any national/regional FM service strategies and initiatives across the allocated portfolio.
- Attending any internal/external meetings or training required to manage properties, perform the role, or maintain professional competency.
- Identifying personal development areas within the wider FM team and implementing training/workshops where applicable.
- Supporting the teams with the implementation of client-specific initiatives such as savings targets, benchmarking and best practices.
- To support the teams with the implementation of business continuity & emergency evacuation plans for the properties and ensure they are aligned with the occupiers.
- To promote and drive occupier engagement and community building through forums such as occupier meetings, green groups and events.
- Monitoring and reporting on service provider financial summaries with the wider FM and surveying.
- Supporting the FM Directors with any additional projects.
- Mobilizing new properties coming into management.
The ideal candidate will have:
- At least 4 years experience in Facilities Management with a full understanding of Managing Agent responsibilities.
- Excellent working knowledge of relationship between Landlord and Occupier within commercial property.
- Commercial awareness and ability to develop business improvement opportunities.
- Strong client management skills and ability to understand and relay ideas.
- Strong contract management skills with experience of a formal performance management system.
- Strong knowledge & experience of all hard and soft services aspects of Facilities Management.
- Directly managing a team and demonstrating ability to carry out appraisals and other direct management activities.
- Necessary skills and qualifications to provide effective and efficient delivery of facilities management, services & projects.
- NEBOSH General Certificate (essential).
- Flexible, adaptable and a co-operative attitude.
- Self-motivated and use initiative to deliver effective work without need for close management.
- Possess an interest in business and development of the Commercial division within property teams.
