Complaints Review Specialist
4 weeks ago
We are seeking a meticulous and detail-oriented Complaints Review Officer to join our team at the London Borough of Tower Hamlets.
Key Responsibilities- Conduct thorough reviews of resident complaints, ensuring a fair and impartial process.
- Draft high-quality responses to complaints, identifying areas for improvement and collaborating with services to prevent escalation.
- Work collaboratively with services to resolve issues efficiently and effectively.
- Identify learning opportunities and contribute to the development of services to improve complaint handling.
To be successful in this role, you will possess excellent written communication skills, a keen eye for detail, and the ability to work proactively in a fast-paced environment.
What We OfferWe offer a competitive salary and a range of benefits, including opportunities for professional development and growth within the organization.
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Senior Complaints Reviewer
3 months ago
East London, United Kingdom Peabody Full timeYour typical day could start with coordinating and responding to all stage two complaint escalations ensuring that responses are provided within the agreed deadlines and that investigation is thorough, objective and accurate. Then you might be supporting the team with the Housing Ombudsman investigations and determination orders, ensuring that all...
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Complaints Reviews Officer
4 months ago
East London, United Kingdom Pertemps Network Group Full time**Complaints Reviews Officer**: - V85102220**£30 Per Hour** - Full Time**Temporary** **East London, Greater London** **Public Sector And Council** **Job Description**: **Responsibilities** - Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions- Draft...
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Complaints Review Officer
4 weeks ago
London, Greater London, United Kingdom London Borough of Tower Hamlets Full timeJob Title: Complaints Review Officer About the Role We are seeking a meticulous and fair Complaints Review Officer to join our team at the London Borough of Tower Hamlets. As a key member of our Complaints Team, you will be responsible for ensuring a thorough and fair review of complaints that escalate to Stage 2 of our Complaints Process. Key...
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Complaints Review Officer
4 weeks ago
London, Greater London, United Kingdom London Borough of Tower Hamlets Full timeJob Title: Complaints Review Officer About the Role We are seeking a meticulous and fair Complaints Review Officer to join our team at the London Borough of Tower Hamlets. As a key member of our Complaints Team, you will be responsible for ensuring a thorough and fair review of complaints that escalate to Stage 2 of our Complaints Process. Key...
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Complaints Review Officer
4 months ago
London, United Kingdom Colbern Limited Full time888948-7299-24107 22.4 Complaints Review Officer Tower Hamlets Contract £23.48 per hour Our client is looking for an experienced Complaints Review Officer. Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework in line with the Housing Ombudsman...
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Complaints Review Officer
1 month ago
London, United Kingdom CRA GROUP LIMITED Full time1 year contract with a Local AuthorityJob Summary: This role is to ensure residents are provided a fair and through review of their complaints at the point of escalating to Stage 2 of the Complaints Process. You will be responsible for drafting high quality responses identifying learning and working with services to prevent cases...
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Complaints Review Officer
5 days ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit...
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Complaints Review Officer
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
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Complaints Review Officer
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
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Complaints Review Officer
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
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Complaints Review Officer
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit...
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Complaints Review Officer
1 week ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Compensation: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit of...
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Complaints Review Officer
1 week ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Compensation: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit of...
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Complaints Review Officer
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
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Complaints Review Officer
3 days ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit of...
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Complaints Review Officer
5 days ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit...
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Complaints Review Officer
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit...
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Complaints Review Officer
3 days ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourKey Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit of...
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Complaints Review Officer
11 hours ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
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Complaints Review Officer
7 hours ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Tower Hamlets to support the appointment of a Complaints Review Officer on a 10-month contract, with potential for extension. Please submit your CV for immediate consideration.Key Responsibilities:Provide dedicated case management for complex cases, ensuring a clear audit trail and timely resolution.Collaborate...
