Complaints Reviews Officer

4 months ago

East London, United Kingdom Pertemps Network Group Full time

**Complaints Reviews Officer**:

- V85102220**£30 Per Hour**
- Full Time**Temporary**

**East London, Greater London**

**Public Sector And Council**

**Job Description**:
**Responsibilities**
- Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions- Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines.- Maintain effective oversight of corrective actions and ensure residents are kept informed and corrective actions are delivered in line with agreed timelines.- Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME’s and ombudsman cases.- Support the Council to meet performance targets and regulatory requirements through proactively monitoring and reporting on performance and compliance with the Housing Ombudsman Code- Reduce the proportion of case escalations by ensuring committed actions are accurately recorded and proactively monitored to make certain actions are completed.**Requirements**:

- Experience in composing thorough and professional complaint responses- Experience in undertaking complex and multifaceted investigations.- Experience working in councils or housing associations- Proven experience in diplomatically challenging and constructively pushing back on colleagues when necessary to achieve optimal outcomes within a collaborative work environment.**Contract**
- Initial 6 to 12 month ongoing contract with the opportunity to extend- PAYE via Umbrella- Monday to Friday 9am to 5pmIf you are interested in this position AND meet the requirements, **APPLY NOW**

**Vox Network Consultants**:
**Damilola Alabede** 02081384125
Division V85**Vox Network Consultants London**
- 34 Lime Street
- Greater London
- EC3M 7AT
- 0208 1384125
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