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Product Information Manager
1 month ago
We are seeking a highly skilled Product Information and Data Manager to join our Support Centre team on a 10-month fixed term basis as maternity cover.
As a key member of the Digital Experience Team, you will be responsible for creating, maintaining, governing, and reporting data standards associated with delivering world-class product data in digital and production channels.
You will lead a programme of activity to establish great data standards, working cross-functionally to implement those standards across the digital and commercial teams for Wickes.
Passionate about the role that great data plays in a great customer experience and the impact that great customer data can have on our commercial KPIs, you will build on a great platform to move Wickes forward in standardising and improving product data, product imagery, and product copy across our channels.
You will maintain best practice for product data management and product imagery management across templates, reporting, and training documentation to maintain agreed and established standards.
Create a programme of data improvements and work with the development team to prioritise and implement any data projects.
Ensure that all product data is maintained to specified standards and ensure existing product data is updated and refreshed as necessary to reflect a data enrichment plan and product data improvement strategy.
Ensure product data templates are created, maintained, and updated as necessary with digital best practice and agreed category structures.
Provide reports and templates to assist with ongoing data insight and management.
Act as the primary point of contact for product data for the Digital and Marketing teams and work closely with the Commercial Operations team.
Lead in defining and leading the progress of data-related KPIs and reporting mechanism - tracking data enrichment and improvements vs benchmarked KPIs - share outputs with leadership teams.
Provide support, training, and education for all functional areas/stakeholders as needed on data standards and good data practice.
Supporting the onboarding of new products, suppliers, and brands - working where necessary with Suppliers, Digital Teams, and Commercial teams to ensure all onboarding is effective and consistent with agreed data standards.
Troubleshooting system issues and providing timely resolutions, work with IT to ensure the smooth transfer and loading of product data and imagery.
Line managing a Digital Data Executive.
Experience of working across digital marketplaces.
Competent at building strong relationships and resolving issues.
Proficient in acquiring, organising, and maintaining large volumes of product data.
Highly organised and process-focused, with a desire for continuous improvement - great planner and project manager, able to take complex plans and articulate them clearly.
Customer-focused with a great attention to detail and tireless in ensuring that high benchmarks for quality are maintained.
Experience in delivering end-to-end PIM migration projects or Product transformation initiatives.
Experience in delivering product data across digital and non-digital channels.
Knowledge of data analytics packages (e.g SQL, GA).
Our benefits package includes:
Competitive bonus.
Private Medical and Life Assurance.
Contributory pension scheme.
Colleague discount.
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.
