Helpdesk Support Specialist

2 days ago


Wokingham, Wokingham, United Kingdom Pertemps Reading Full time
Customer Service / Helpdesk Assistant

Pertemps Reading is seeking a skilled Customer Service / Helpdesk Assistant to join their team at a Facilities Management and Technology company based in Winnersh.

Key Responsibilities:
  • Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks
  • Respond to customer inquiries via phone and email
  • Coordinate with suppliers to complete work and ensure timely resolution
  • Maintain accurate records in the CRM system
  • Perform other duties as required to support the team
Requirements:
  • Previous experience in customer service
  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Proficiency in PC software and systems
  • Flexibility and a willingness to learn

Pertemps Reading is an equal opportunities employer and welcomes applications from diverse candidates.



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