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Train Operations Manager
2 months ago
We are seeking a highly skilled and experienced individual to join our team as a Train Manager. As a key member of our On-Board team, you will be responsible for ensuring the safe and efficient operation of our trains, while delivering an exceptional customer experience.
Key Responsibilities- Manage the safety and operational activities of the train, ensuring compliance with regulatory requirements.
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Check and sell tickets, providing information and assistance as required.
- Ensure a safe, clean, and pleasant environment is maintained on board the train.
- Proven experience in a customer-facing role, with a strong focus on delivering excellent customer service.
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
- Ability to work a variety of shifts, including weekends and bank holidays.
- Flexibility and adaptability, with a strong focus on problem-solving and decision-making.
As a Train Manager with Great Western Railway, you will enjoy a range of benefits, including comprehensive training, on-going development opportunities, and a competitive salary and benefits package.
We are committed to creating an inclusive and diverse work environment, where all colleagues feel valued and supported. If you are passionate about delivering exceptional customer service and have a strong focus on safety and operational excellence, we encourage you to apply for this exciting opportunity.
