Senior Manager of Operations and Training

1 week ago


Worcester, Worcestershire, United Kingdom CITIZENS ADVICE BUREAU Full time

Job Title: Senior Manager of Operations and Training

Job Description:

Citizens Advice Worcester and Citizens Advice Herefordshire are seeking a skilled Senior Manager of Operations and Training to deliver our Generalist Advice Service. The successful candidate will be responsible for recruiting and training volunteer advisers, leading the volunteer training programme, and supervising and managing volunteers to ensure a consistent level of service.

Key Responsibilities:

  1. Recruit and train volunteer advisers
  2. Lead the volunteer training programme
  3. Supervise and manage volunteers
  4. Promote volunteering with our service and work with senior management to maintain relationships with partners

About Us: Citizens Advice is a leading charity in the UK that provides free, confidential advice to people on a wide range of issues. Our mission is to help people resolve their problems by providing information and support.



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