Commercial Maritime Software Support Specialist

2 months ago


London, Greater London, United Kingdom Veson Nautical Full time
About the Role

Veson Nautical is seeking a highly skilled Commercial Maritime Software Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to our clients, ensuring they receive the highest level of service and support.

Key Responsibilities
  • Provide timely and effective technical support to clients via various communication channels.
  • Collaborate with internal teams to diagnose and resolve complex technical issues.
  • Develop and maintain in-depth knowledge of Veson Nautical's software products and commercial maritime industry.
  • Proactively identify and drive business development opportunities for existing clients.
  • Document client profiles, knowledge base content, and solutions.
  • Establish and maintain relationships with key end-users and business partners.
  • Communicate effectively with management and clients at all levels.
Requirements
  • At least one year of experience in in-house superuser or enterprise software applications support.
  • BSc/MSc level Maritime industry-related studies or relevant work experience.
  • Strong written and oral communication skills.
  • Fluent English language skills (additional languages welcome).
  • Demonstrated planning and organizational skills.
  • Analytical thinking and attention to detail.
  • Passion for real-time problem-solving and troubleshooting complex problems.
About Veson Nautical

Veson Nautical is a dynamic organization with a committed team of professionals dedicated to ensuring the highest levels of client satisfaction. We invest extensively in employee development and experience to maintain focus and enthusiasm. Our clients are the world's leading commercial maritime owners, operators, and commodity trading companies. We bring decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world.



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