Customer Success Manager
1 week ago
At Zendr, we're seeking a forward-thinking and proactive Customer Success Manager to join our team. As a key member of our organization, you'll be responsible for managing and maintaining strong customer relationships through effective onboarding, regular reviews, and training to maximize customer engagement and retention.
Key Responsibilities:
- Holding regular reviews by phone and email to support our existing members and drive success
- Carrying out ongoing training and follow-up sessions to ensure our dental products are fully utilized
- Providing exceptional customer service on our helpline, ensuring response times meet agreed targets
- Managing priority lists to establish customer needs and drive referrals
- Managing and dealing with own cancellations, with the ability to overcome objections and provide effective solutions
- Assisting with onboarding practices, including setup and adoption of our cross-products
- Presenting on our lunchtime webinars and providing continual feedback for software development
- Managing renewals on all cross-products
Requirements:
- Minimum of 5 years' experience in a Customer Success role
- Experience in Customer Retention and Software Support Environments
- Excellent problem-solving skills and ability to handle objections
- Willingness to learn and take on various activities and seek new initiatives
- Ability to work well within a small team and on their own initiative
Join Zendr and take your career to the next level
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Customer Success Manager
1 week ago
Sheffield, Sheffield, United Kingdom Zendr Full timeCustomer Success Manager Job Description **About Zendr** Zendr, the UK's largest provider of back office, compliance, and workforce solutions, is seeking a forward-thinking Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and maintaining strong customer relationships through effective...
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Customer Success Manager
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Sheffield, Sheffield, United Kingdom Zendr Full timeCustomer Success Manager Job Description **About Zendr** Zendr, the UK's largest provider of back office, compliance, and workforce solutions, is seeking a forward-thinking Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and maintaining strong customer relationships through effective...
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Sheffield, Sheffield, United Kingdom Zendr Full time{"h1": "Customer Success Manager", "p": "At Zendr, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction. Key Responsibilities: * Manage and maintain strong customer...
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Sheffield, Sheffield, United Kingdom Zendr Full time{"h1": "Customer Success Manager", "p": "At Zendr, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction. Key Responsibilities: * Manage and maintain strong customer...
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