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Regional Support Specialist
2 months ago
CAE is seeking a highly skilled Regional Support Engineer to join our team based in Gatwick. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our training centre network across Europe, Africa, the Middle East, and globally.
Key Responsibilities:- Provide technical support to our training centre network, including software and hardware troubleshooting and resolution.
- Travel to CAE sites to lead the resolution of discrepancies and provide technical assistance.
- Develop and implement tests to validate software fixes and perform troubleshooting procedures.
- Interface with our technical team on site to gather technical details about problems experienced with our products.
- Maintain high-quality relationships between our technical team and OEMs to facilitate timely resolution of discrepancies and delivery of programs and projects.
- Support CAE projects deployment, updates, or new deliveries in the European region.
- Increase systems knowledge and learn new systems as necessary.
- Provide mentoring and coaching to Simulator Maintenance Technicians within the CAE network as required.
- Technical degree in aeronautical engineering or significant experience in a related field.
- Experience in design, development, and/or maintenance of full-flight simulators.
- Minimum 5 years of S/W design experience, preferably using C/C++ or FORTRAN in a real-time environment.
- Experience with operating systems Linux, Unix, etc.
- Deep knowledge of CAE Classic technology and Thales technology.
- Experience with CAE 7000XR devices and familiarity with L3 devices is a plus.
- Sound aeronautical knowledge, including knowledge of flight dynamics and aircraft systems.
- Strong skills in reading and writing English.
- Strong communication and interpersonal skills.
- Ability to work unsupervised and use initiative to resolve problems.
- Competitive salary
- Monday – Friday shift pattern (with flexibility to work weekends if required)
- Private health insurance
- Healthcare cash plan
- Employee stock purchase plan
- Pension scheme
- Flexible vacation policy
- Flexitime scheme
- Electric Car & Cycle to Work schemes
- Life Assurance
