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Customer Service Coordinator

2 months ago

Heanor, Derbyshire, United Kingdom Valeo Foods Full time
Customer Service Administrator

At Valeo Foods, we're seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a key member of our Customer Service Department, you will play a vital role in ensuring the smooth operation of our customer accounts.

Key Responsibilities:

  • Product Database Management: Maintain and update our product database to ensure accurate customer requirements are reflected.
  • Order Processing: Efficiently process customer orders from start to finish, including receipt, stock availability checks, and invoicing.
  • Customer Communication: Respond to customer inquiries, manage claims for discrepancies, and ensure customer satisfaction through timely communication.
  • Sales Forecasting: Regularly update sales forecasts in SAP, track stock levels for all branded SKUs, and prepare necessary documentation for customer meetings.
  • Operational Collaboration: Work closely with third-party warehouses, haulers, and internal teams to ensure seamless operations and delivery processes.

Requirements:

  • A high degree of accuracy in data management and reporting.
  • Proficiency in Excel, Word, and PowerPoint; experience with SAP/IFS systems is a plus.
  • Ability to build strong relationships with customers and internal teams, with a focus on clear and timely communication.
  • Exceptional multitasking skills, able to manage multiple priorities in a fast-paced environment.
  • A genuine interest in the food industry and a commitment to maintaining the quality that Valeo Foods is known for.

What We Offer:

  • A competitive salary of £25,313 (full-time).
  • Excellent career opportunities for growth and development.
  • A matched pension scheme and death in service benefit.
  • A cycle to work scheme and retailer discount platform.
  • Staff discount and other benefits.

Valeo Foods is a company that values its employees and offers a supportive work environment. We're committed to delivering joy to tables across the UK and are looking for someone who shares our passion for quality and customer satisfaction.