Customer Sales Representative

4 weeks ago


Heanor, Derbyshire, United Kingdom Talk Staff Full time
Customer Sales Advisor Opportunity

Are you passionate about cars and enjoy interacting with people? Our client, Talk Staff, has an exciting opportunity for a Customer Sales Advisor to join their team and help customers resolve their car-related issues.

As a Customer Sales Advisor, you will be responsible for managing inbound and outbound calls, identifying opportunities to upsell products and services, and providing accurate information to customers. You will also be working closely with the internal technical team to ensure seamless communication between customers and technical staff.

Key Responsibilities:

  • Manage inbound and outbound calls to provide excellent customer service
  • Identify opportunities to upsell products and services to maximize sales
  • Handle live chat enquiries online with confidence
  • Provide accurate information to customers, whether over the phone or in person
  • Update customer records and internal database as needed
  • Generate invoices, proformas, and credit notes
  • Generate courier labels for outbound and inbound deliveries
  • Liaise effectively with the internal technical team

Requirements:

  • Proven experience in a customer services role
  • Excellent internal and external communication skills
  • Sales experience is preferable but not essential
  • Proficient in MS Office
  • Attention to detail
  • Excellent telephone manner
  • An interest in cars is advantageous

Salary and Working Hours:

Salary is £23...



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