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Estate Management Officer

2 months ago

Brentwood, Essex, United Kingdom CRA GROUP LIMITED Full time

Contract Overview:

This position offers a temporary contract with opportunities for extension within a Local Authority in Essex.

Role Summary:

The successful candidate will deliver a premium estate management service, prioritizing exceptional customer support and effective service execution.

Key responsibilities include:

  • Collaborating with residents to tailor services that meet their needs while leveraging community resources to enhance quality of life.
  • Managing a diverse array of tasks related to the daily oversight of the Council's housing assets, focusing on efficient estate management, including issues related to rent collection and anti-social behavior.

Main Responsibilities:

  • Implementing the Council's Income Management policies through proactive engagement with tenants, including pre-court discussions and attendance at eviction proceedings.
  • Addressing rent arrears in line with established policies, conducting home visits as needed to facilitate timely resolutions and provide guidance on available financial support.
  • Ensuring high-quality rent accounting services, including the management of direct debit systems.
  • Offering advice and support to residents regarding welfare reforms to promote sustainable tenancies.
  • Contributing to the Pre-Tenancy Service to foster a culture of timely payments among tenants.
  • Delivering a consistently high standard of service that reflects the Council's core values and positively impacts residents' lives, ensuring properties are well-maintained and presented.
  • Ensuring that services are responsive to community needs by collaborating with tenant participation groups and encouraging their involvement and feedback.
  • Addressing anti-social behavior and tenancy breaches with a realistic and efficient action plan.
  • Conducting viewings for prospective tenants and facilitating effective sign-ups that promote tenancy responsibility.
  • Managing Mutual Exchanges in compliance with legal requirements, ensuring all documentation is organized and maintained.
  • Taking ownership of service-related inquiries and complaints, responding promptly and professionally to maintain high standards of customer service.
  • Conducting estate visits and home visits as necessary to resolve disputes and complaints related to estate management.
  • Monitoring estate conditions, focusing on cleanliness and maintenance of communal areas, and coordinating with caretakers to uphold standards.
  • Reporting maintenance issues and collaborating with repair teams and contractors to ensure timely completion of necessary work.
  • Assessing tenant circumstances and coordinating with relevant agencies to support tenancy sustainability.
  • Maintaining accurate records of casework and utilizing various software systems effectively.
  • Providing statistical reports on re-let figures, rent arrears, anti-social behavior, and customer satisfaction as required.
  • Building and maintaining strong working relationships with Council staff and various statutory and voluntary organizations.
  • Actively participating as a member of the Estate Management team, covering for colleagues as needed.
  • Attending and contributing to internal and external meetings as required.

Essential Qualifications:

  • Familiarity with the Orchard Housing Management System.
  • Significant experience in a social housing context.
  • Practical experience in income recovery and debt management.
  • Ability to maintain accurate case records.

Additional Information:

  • This role is hybrid, requiring on-site presence for four days a week.
  • A valid full UK driving license is required.
  • Flexibility to work outside of standard hours may be necessary.