Bookings Coordinator

4 weeks ago

London, Greater London, United Kingdom MM - Sites Full time
About Us

Mercato Metropolitano embodies sustainability through our locally-sourced, seasonal ingredients that nourish communities while respecting the environment. Our founder Andrea Rasca believes, "Access to nutritious food is a fundamental human right connecting people by nurturing the balance between humans and nature."

Our Mission

We serve as a catalyst for positive change by bringing diverse cultures together through food. We make nutritious food accessible to everyone, regardless of socio-economic circumstances, by carefully selecting trading partners who share our values of supporting local economies and making good food accessible.

Our Approach

In our vibrant, sustainable community markets, people from all backgrounds converge around food and forge meaningful connections. We also build inclusive, resilient communities through a range of workshops, educational programmes, and partnerships - working united towards a common goal.

Our Values

We share the collective responsibility to live in harmony with the Earth, caring for the soil that enables healthy food production while minimising our environmental footprint.

Role Overview

You will support the General Manager and Sales & Events Manager with all aspects of the booking process, from dealing with enquiries to being present at the events.

Responsibilities
  • Monitor and respond to all guest's emails and enquiries about bookings.
  • Optimise bookings via effective diary management and close-outs.
  • Support the Sales & Events Manager with parties and private hires to drive sales and ensure guest expectations are met.
  • Manage bookings effectively and listing events across various platforms, as well as building and maintaining the client database to ensure repeat business.
  • Ensure bookings and events processes are followed to effectively manage party bookings, private hires and events.
  • Support the Sales & Events Manager to oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with team, and organising vendors.
  • Proactively work with external business to find and drive bookings to the site.
  • Establish and maintain relationships with the TPs.
  • In partnership with Sales & Events Manager, as well as the wider Operations team, manage the day-of responsibilities for scheduled events, including logistics, layout/flow, contact lists, and other materials as needed, as well as problem-solving.
  • When required, being actively on site and being hands-on to create and run successful events.
  • Support the Sales & Events Manager to accommodate and anticipate guest needs.
  • As required act as a host for the venue, monitoring the entrance and exit areas to greet guests as they arrive.
  • Provide guests information on the Market upon arrival to enhance their knowledge of the operation and their experience.
  • Provide each guest with a sincere thank you upon their departure with an invitation to return.
  • Maintain a thorough knowledge of all Trading Partners, TP Menu offerings and beverage offerings in the Market.
Skills
  • Demonstrable experience in a similar role, preferably within the hospitality industry.
  • Proficient in Windows MS Office, Outlook, Design My Night (Collins and Tonic).
  • Ability to work nights/weekends when required for key events.
  • Ability to work as a team, stay organised and handle various projects at one time.
  • Ability to communicate effectively and assertively with staff, clients, and the public.
  • Ability to speak to guests fluently regarding the food, beverage, and overall manifesto.
  • Strong problem-solving skills.
  • Ability to demonstrate a positive attitude always.
  • Ability to keep an open and objective view.
  • Ability to listen empathetically and be respectful always.
  • Ability to maintain composure and stay focused.

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