Hospitality Team Member

4 weeks ago

Norwich, Norfolk, United Kingdom National Trust Full time

Overview

The National Trust is celebrated for its exceptional food and hospitality services. We operate numerous cafes, tea-rooms, and restaurants across England, Wales, and Northern Ireland, and we invite you to become part of our team. We are currently seeking a Food and Beverage Team Member to join our dedicated staff. In this position, you will play a vital role in enhancing the visitor experience while contributing to the mission of the National Trust. Benefits: We are committed to supporting your well-being and future aspirations. Our benefits package includes options for saving, discounts on everyday purchases, and initiatives to promote a healthy work-life balance. Please review the details of our offerings below. Hours: This is a flexible 0-hour role, paid hourly, on a fixed-term basis. While we strive to provide a consistent work schedule, flexibility is essential as adjustments may be necessary to meet business needs. Weekend and Bank Holiday work will be required, but there are no evening or split shifts. Salary: £11.50 per hour. Duration: Fixed Term Contract. To apply for this role, you will need to complete our online assessment, which will help us better understand your strengths and provide you with further information about the position.

Work Environment

Reporting to the Food & Beverage Manager, you will be part of a vibrant team at a beautiful estate. The estate features stunning landscapes, gardens, and unique historic buildings, along with cafes offering a variety of refreshments and light meals, both indoors and outdoors. To learn more about working in our food and beverage team,

Responsibilities

As a Team Member, your primary focus will be on front-of-house operations, engaging directly with our visitors. You will warmly welcome and assist every guest at the café. With your passion for customer service, positive attitude, and commitment to excellence, you will ensure that each visitor enjoys a memorable experience. This dynamic environment requires strong teamwork and adaptability. You will be attentive to guests' needs, ready to assist them, and provide thoughtful recommendations. Maintaining high standards in food and drink preparation and presentation is essential. Your keen eye for detail will ensure that all displays and signage are accurate and visually appealing. Occasionally, you may assist the kitchen team with food preparation. We will provide comprehensive training, including food safety and allergen awareness, along with any necessary mentoring to support your success in this role. Opportunities for further professional development are also available.

Ideal Candidate

While prior experience is not required, we welcome applicants who are: Team-oriented and able to work independently. Personable and dedicated to delivering exceptional service. Eager to learn and grow within the role.

Our Commitment

The National Trust is dedicated to fostering an inclusive culture where everyone feels valued and represented. We believe that diversity enriches our teams and enhances our ability to serve the communities we represent. Comprehensive pension scheme of up to 10% of basic salary Complimentary access to National Trust properties for you, a guest, and your children (under 18) Rental deposit loan scheme Season ticket loan Electric vehicle lease options Employee discounts on various services, including gym memberships and shopping Generous holiday allowance, with options for additional leave Flexible working arrangements when feasible Employee assistance program Free parking at most Trust locations

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