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Automotive Centre Leader

3 months ago

Wigan, Wigan, United Kingdom IN n OUT Autocentres Full time
Job Overview

IN'N'OUT Autocentres specializes in vehicle maintenance, inspections, and repairs, boasting 30 locations across the country. We pride ourselves on offering straightforward, transparent pricing and unparalleled service quality. As a Which? Trusted Trader, we are dedicated to ensuring customer satisfaction and service excellence.

Are you an experienced manager with a strong focus on customer engagement?

Can you navigate changing priorities and diverse operational tasks effectively?

If this resonates with you, this opportunity may be the right fit...

As a Centre Manager, you will oversee the complete management and leadership of your centre and team, being accountable for performance across all operational domains, including personnel, service delivery, profitability, sales, and administrative responsibilities.

This role is hands-on, requiring you to engage with the team in the service areas, providing training, motivation, and assistance as needed to maintain a smooth and timely operation. Ideally, you should possess experience and qualifications to conduct MOT testing, quick repairs, or servicing based on the operational demands.

Key Responsibilities

  • Proactively achieve and exceed sales goals and operational budgets
  • Enhance the quality and consistency of customer service
  • Meet transaction and customer satisfaction benchmarks
  • Manage customer complaints efficiently
  • Lead the team and resources to foster a strong local brand reputation
  • Oversee stock management and ordering processes
  • Participate in the Centre's development, including public relations and marketing to elevate business visibility

A minimum of 2 years' experience in the automotive sector is preferred, along with a proven track record in managing customer relations and leading a small team.

Employee Benefits:

  • Pension plan
  • Cycle-to-work initiative
  • Employee discounts
  • Life insurance coverage
  • On-site parking availability
  • Referral incentives

Additional Compensation:

  • Bonus programs
  • Performance-based bonuses
  • Quarterly incentive bonuses

Essential Skills

About Our Company

We simplify servicing by providing fixed pricing, clear explanations, and exceptional service, all backed by our commitment to 100% customer satisfaction and a focus on getting you back on the road safely and swiftly.

Our Commitment to Customer Service

The staff at IN'N'OUT Autocentres and our national Customer Care Team are trained to ensure 100% customer satisfaction at every stage of the service process.

Quality Parts

We exclusively use parts that meet or exceed original manufacturer specifications, ensuring that all components are guaranteed and do not compromise your vehicle's warranty.

Expert Technicians

Our workshop technicians are trained to the highest standards, many of whom have transitioned from major brand dealerships. They treat your vehicle with the same care and attention as their own.

Company Culture

We provide honest recommendations and advice, ensuring that no unauthorized work is performed on your vehicle.

As a Which? Trusted Trader, we are regularly audited and adhere to strict criteria to maintain our commitment to service excellence.

Our client waiting areas feature high-speed Wi-Fi, complimentary beverages, a children's play area, and baby-changing facilities, all designed for your comfort while you wait.

With a high percentage of repeat customers and a 4.7 rating on Trustpilot, we strive for 100% customer satisfaction.

Desired Qualifications

  • Minimum of 2 years in automotive service (preferred)

Required Qualifications

  • Valid Driving License
  • Minimum of 3 years in a management role