Platform Support Operations Specialist
4 weeks ago
Platform Support Operations Specialist at Talon Outdoor
As a Platform Support Operations Specialist at Talon Outdoor, you will be instrumental in maintaining the seamless functionality of our platform infrastructure. Your role will encompass troubleshooting and resolving technical challenges, collaborating with various business and engineering teams, and proactively seeking enhancements to our systems. You will work in a shift schedule to assist users across North America, providing essential support, conducting diagnostics, and contributing to system improvements.
A DAY IN THE LIFE
In your daily routine, you will manage support requests through various channels, including email and service desk platforms. Your responsibilities may involve creating user accounts, diagnosing technical issues, responding to inquiries, training users, testing and deploying software applications, and ensuring the integrity of application data.
You will focus on efficiently closing support tickets upon resolution, completing scheduled tasks, maintaining current documentation, and ensuring clear communication with users.
WHAT WE'RE LOOKING FOR
- Demonstrated experience in application support or related technical positions
- Understanding of Agile and DevOps practices
- Familiarity with DevOps tools such as AWS, Terraform, and Docker
- Experience with continuous integration and delivery, as well as performance monitoring tools
- Excellent communication abilities
- Proficiency in scripting or object-oriented programming languages
- Experience with SQL and database management systems
- Awareness of best practices in internet application security
- Expertise in configuration management, automation, and orchestration tools
- Background in the media sector is advantageous
- Familiarity with APIs and microservices is preferred
- Experience with Java and MongoDB technologies is a plus
OUR TEAM
Become a part of our team at Talon Outdoor, where we deliver support for all technological platforms, generate data insights, and assist diverse user groups. We are dedicated to fostering an inclusive environment that enables everyone to succeed.
WHY US
Talon Outdoor is a company that prioritizes its people, encouraging an entrepreneurial mindset. We empower our employees with the freedom and resources necessary for career advancement and personal development.
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