Front Desk Associate

7 hours ago

Glasgow, Glasgow City, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

We are seeking a highly skilled and enthusiastic Receptionist to join our team at DoubleTree by Hilton Glasgow Central. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate and efficient handling of room assignments and key cards.
  • Manage the front desk, handling phone calls, emails, and in-person inquiries, and responding to guest requests and concerns.
  • Assist with room assignments, key card programming, and other front office tasks as required.
  • Work collaboratively with the front office team to ensure seamless communication and efficient operation of the front desk.
  • Participate in ongoing training and development to enhance knowledge and skills, and to stay up-to-date with hotel policies and procedures.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
  • Basic computer skills, including proficiency in hotel property management systems and other relevant software.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company and contribute to the success of our team.

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