HR Central Service Delivery Manager EMEA

2 months ago

London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time
Job Summary

Wyndham Hotels & Resorts is seeking a highly skilled HR Central Service Delivery Manager EMEA to join our team. As a key member of our HR function, you will play a critical role in delivering HR services to our team members across the EMEA region.

Key Responsibilities
  • Manage key HR administration processes to ensure compliance and participate in all elements of the team member life cycle, including hiring, development, and retention.
  • Support the talent and performance review cycle, as well as people matters across the EMEA corporate population.
  • Be accountable for the payroll process in all countries, including regular pay cycles and commission payments.
  • Consolidate processes and achieve efficiencies in areas such as HR, Finance, and Shared Services/Facilities.
Complexity, Scope, and Financial Responsibility

The HR Central Service Delivery Manager EMEA will impact the performance of the business, acting on behalf of the business to work through complex situations and reduce risk. They will interpret and implement company policies and employment legislation as appropriate, exercising sound judgment and integrity at all times to ensure confidentiality of protected information.

Abilities/Key Competencies/Skills
  • Education to bachelor's degree level or beyond in Hotel/Hospitality Management, HR, or business discipline, or equivalent experience.
  • CIPD Qualified.
  • Generalist HR experience, including compensation, payroll, performance management, talent management, resourcing, and employee relations.
  • Experience in a corporate HR environment.
  • Fluency in verbal and written English is essential; an additional European language would be an advantage.
  • Must have utilized key HR-led systems databases for employee data management, ideally SuccessFactors.
  • Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
  • Previous working experience in a global company is essential.
  • Previous experience in central HR services/hospitality would be advantageous.
Organizational Design

This role will report directly to the VP HR EMEA and will have 3 direct reports: Senior HR Officer EMEA, Payroll Administrator EMEA (Part-time), and HR Executive EMEA.

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