Night Concierge

2 weeks ago

King's Lynn, Norfolk, United Kingdom Sanctuary Group Full time

Job Summary:

We are seeking a skilled Night Concierge to join our team at Sanctuary Group. As a Night Concierge, you will be the first point of contact for customers, providing exceptional service and support.

Key Responsibilities:

  • Provide a high level of customer service, responding to queries and concerns in a professional and courteous manner.
  • Develop strong relationships with customers, helping them to develop life skills and independence.
  • Manage emergency and challenging situations, ensuring the safety and well-being of customers.
  • Contribute to the maintenance of a secure and safe environment, conducting regular health and safety checks.
  • Maintain accurate records and notes, documenting customer interactions and progress.

Requirements:

  • Experience working with vulnerable adults or young people, preferably in a customer-facing role.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Confident use of IT systems, including databases and software applications.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for professional development and training, to enhance your skills and career prospects.
  • A supportive and inclusive work environment, with a focus on customer satisfaction and well-being.

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