Accommodation Office Team Leader

2 months ago

Bristol, Bristol, United Kingdom Invictus Group Full time

Job Title: Team Leader

Location: Bristol

Job Type: Full-Time, Permanent

Job Summary:

We are seeking a highly skilled and experienced Team Leader to oversee the maintenance, repair, and improvement of social housing properties. The ideal candidate will have a strong background in the social housing sector, with a proven track record of managing multidisciplinary teams. This role involves ensuring the effective and efficient delivery of engineering and maintenance services to meet safety, quality, and compliance standards while fostering a collaborative, high-performance team culture.

Key Responsibilities:

  1. Leadership & Team Management:
    • Lead, motivate, and manage a team of engineers, technicians, and support staff responsible for maintaining social housing properties.
    • Provide clear direction, assign tasks, and monitor team performance to ensure project deadlines and service-level agreements (SLAs) are met.
    • Conduct regular team meetings, performance reviews, and individual coaching to foster development and a high standard of work.
  2. Project & Resource Management:
    • Plan, prioritize, and coordinate engineering works, including reactive and planned maintenance projects within the social housing portfolio.
    • Ensure the team is well-equipped with necessary tools, resources, and materials to carry out their work effectively.
    • Manage budgets, schedules, and ensure optimal allocation of team resources.
  3. Stakeholder Engagement:
    • Collaborate with housing officers, tenants, contractors, and external partners to understand requirements, address issues, and deliver outstanding service.
    • Act as the primary point of contact for both internal stakeholders and tenants to provide updates and resolve any service concerns.
  4. Compliance & Health and Safety:
    • Ensure that all work complies with relevant regulations, codes of practice, and health & safety standards, including gas safety, electrical safety, and building regulations.
    • Conduct risk assessments, site inspections, and safety audits to ensure a safe working environment for the team and residents.
  5. Continuous Improvement:
    • Identify and implement opportunities for process improvements to increase efficiency and service quality.
    • Monitor industry trends, changes in regulations, and best practices to ensure the team remains at the forefront of social housing maintenance.
  6. Reporting & Documentation:
    • Prepare and maintain detailed reports on team performance, project progress, and compliance with housing standards.
    • Maintain accurate records of maintenance activities, inventory, and work orders using company systems.

Qualifications & Experience:

Essential:

  1. Proven experience working in the social housing sector, ideally within an engineering or maintenance-focused role.
  2. Experience in managing, supervising, or leading a team of engineers or technicians.
  3. Strong knowledge of maintenance procedures, building systems (plumbing, heating, electrical), and housing regulations.
  4. Familiarity with social housing legislation and tenant requirements.
  5. Excellent organizational, communication, and leadership skills.
  6. A strong understanding of health & safety regulations and procedures within social housing and construction.

Desirable:

  1. Relevant engineering or trade qualifications (e.g., NVQ, City & Guilds) in mechanical, electrical, or building services.
  2. Project management qualifications or experience.
  3. Familiarity with computerized maintenance management systems (CMMS).

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