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Aviation Account Management Specialist

3 months ago

Hounslow, Greater London, United Kingdom Red Sky Personnel Full time

Red Sky Personnel is on the lookout for an enthusiastic and results-oriented Account Manager to enhance our team, collaborating with one of our esteemed partner airlines. In this position, you will serve as the main contact for our client, tasked with fostering and sustaining robust relationships while ensuring their needs are met. You will work closely with internal departments to provide outstanding service within the allocated budget.

Key Responsibilities:

  • Develop a comprehensive understanding of client needs and expectations.
  • Enhance relationships by suggesting solutions that align with client goals.
  • Guarantee timely delivery of services and products.
  • Act as the primary communication bridge between the client and internal teams.
  • Address customer concerns and complaints to uphold trust.
  • Assist the operations team in achieving monthly service level agreements for quality, safety, and punctuality.
  • Oversee daily client communications and relationship management.
  • Guide teams to provide exceptional service.
  • Analyze operational reports, complaints, and health and safety matters.
  • Promote continuous improvement in service delivery, including methodologies and standard operating procedures.
  • Participate in regular client meetings (weekly, monthly, quarterly).
  • Encourage innovation across operations.
  • Manage the procurement of necessary supplies and equipment.
  • Coordinate with laundry service providers to ensure adequate inventory.
  • Ensure adherence to airport and airline regulations.
  • Conduct quality audits and participate in daily operational discussions with the client.
  • Prepare and present financial reports to stakeholders.
  • Collaborate with clients on billing matters and resolve any discrepancies.
  • Follow company policies and procedures diligently.
  • Report any deficiencies in work systems or equipment that may affect service delivery, health and safety, or environmental standards.
  • Utilize work equipment and personal protective equipment correctly as trained.
  • Communicate any issues or training needs to your supervisor.

Compensation and Work Schedule:

£50,000 annually

Average of 42.5 hours per week

Benefits:

  • 24/7 access to GP services for you and your immediate family.
  • Mental health support and counseling for life events.
  • Fitness programs and a cycle-to-work initiative.
  • Financial and legal assistance.
  • Access to Lifeworks, our employee application offering perks, resources, and crisis support.

Candidate Profile:

  • Strong attention to detail and a meticulous work approach.
  • Hardworking and dependable with a solid work ethic.
  • No unspent criminal convictions - successful candidates will need to apply for a Counter Terrorism Check.
  • Excellent analytical and problem-solving abilities.
  • Proficient in reporting tools.
  • Outstanding communication and interpersonal skills.
  • Detail-oriented and accurate.
  • Able to work both independently and as part of a team.
  • Strong organizational and time management capabilities.
  • Proficient in MS Office, especially Excel.
  • Experience as an account manager in the aviation sector is preferred.

Requirements:

Due to the nature of the work at the airport, candidates must meet specific criteria, including:

  • A 5-year checkable history (employment, self-employment, education, or benefit claims).
  • A 3-year history of UK addresses.
  • Eligibility to work in the UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate for British citizens).
  • Proof of National Insurance.
  • Proof of address dated within the last 3 months (utility bill, bank statement, HMRC letter).